Ace8 Terms and Conditions — Please Read Before Use

1 General Terms & Conditions & Applicability

By using the ace8 (https://ace8.win) website and its associated mobile applications, you are deemed to have accepted these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between ace8 and each registered member. The ace8 platform operates under an international gaming licence, and all activities are conducted in accordance with the guidelines of the relevant regulatory authorities.

These Terms and Conditions were prepared in Bangla for the convenience of users in Bangladesh. However, the English version shall prevail in any legal interpretation. ace8 reserves the right to amend these Terms and Conditions at any time without prior notice. Continued use of the platform following any changes will be considered acceptance of the updated terms.

2 Account Registration & Eligibility

To open an account with ace8, the following conditions must be met:

• You must be 18 years of age or older. A national ID card or passport may be required as proof of age.
• Each individual may register only one account. Creating multiple accounts using the same name, address, mobile number, or payment method is strictly prohibited.
• Accurate and complete information must be provided at the time of registration. Accounts created with false information may be closed at any time.
• You are solely responsible for keeping your account password and login credentials confidential. ace8 accepts no liability for any unauthorised access.
• Ace8 reserves the right to accept or reject any registration application.

As part of the KYC (Know Your Customer) verification process, ace8 may request identity documents at any time. Withdrawals may be restricted until verification is complete.

3 Betting Rules & Conditions

The following rules apply when placing bets on ace8. In the event of a breach, ace8 reserves the right to void bets or withhold winnings.

• Once a bet is confirmed, it cannot be changed or cancelled, except in specific cases where ace8 offers a cash-out option.
• Ace8 reserves the right to void any bet confirmed at incorrect odds due to a technical error.
• Placing a bet on an event whose outcome has already been determined is prohibited. Any such bet, if detected, will be voided and legal action may be taken against the account.
• Before placing a live bet, check the latest score and match situation. Score updates may be delayed due to network lag.
• Maximum betting limits depend on the event, market, and member tier. ace8 reserves the right to adjust betting limits at any time.

4 Deposit & Withdrawal Policy

The full Terms and Conditions governing deposits and withdrawals on ace8 are outlined below. These rules are strictly enforced to ensure fair and transparent financial transactions.

• Minimum Deposit: The minimum deposit amount on ace8 is BDT 500. Maximum deposit limits may vary depending on the payment method.
• Minimum Withdrawal: The minimum withdrawal amount is BDT 500. Withdrawal requests are typically processed within 15 minutes to 24 hours.
• Verified Methods: Transactions may only be made from a bKash, Nagad, or Rocket account registered in your own name.
• Withdrawal Process: The wagering requirement must be fulfilled before withdrawing any winnings earned using a bonus.
• Transaction Cancellation: ace8 reserves the right to hold or cancel any deposit or withdrawal in the event of a suspicious transaction.

Under its anti-money laundering policy, ace8 is obligated to report suspicious transactions to the relevant authorities. Additional identity verification may be required for large withdrawals.

5 Bonus & Promotion Terms

Ace8 bonus and promotional offers are subject to specific Terms and Conditions. By claiming a bonus, you are deemed to have accepted these terms.

• The welcome bonus is available to new members only and applies once on the first deposit.
• Each bonus carries a specific wagering requirement (typically 10x to 30x). Withdrawing before meeting this requirement will result in the bonus and any associated winnings being forfeited.
• Multiple accounts, or family members claiming bonuses from the same device, will be treated as a single account.
• Bonuses are generally valid for 7 to 30 days. Any bonus not used within the specified period will be automatically cancelled.
• Ace8 reserves the right to modify, suspend, or cancel any bonus offer at any time.

6 Prohibited Activities

The following activities are strictly prohibited on the ace8 platform. Any breach of these Terms and Conditions will result in permanent account closure and forfeiture of all balances.

• Placing bets or playing games using automated bots or software.
• Attempting to exploit platform technical errors to gain winnings unfairly.
• Bonus abuse, including bonus arbitrage or claiming bonuses across multiple accounts.
• Using the ace8 platform for money laundering or any other illegal purpose.
• Harassing, threatening, or behaving inappropriately towards other members.
• Filing a chargeback or payment dispute against ace8 for a transaction that was legitimately completed.

7 Account Closure, Suspension & Termination

Ace8 reserves the right to suspend or permanently close any account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• If false or misleading information is provided.
• If an account has been inactive for an extended period (generally 12 months).
• Where required to comply with a regulatory authority directive or court order.
• If the member requests self-exclusion.

Members may close their account at any time. Any existing balance (excluding bonuses) will be available for withdrawal, provided no rule violations have occurred.

8 Responsible Gaming Policy

Ace8 believes that betting and gaming are a form of entertainment — not a way of life. Our responsible gaming policy ensures that ace8 operates in a safe and supportive environment.

• Deposit Limits: Members can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You have the option to exclude yourself from the platform for a set period or permanently.
• Cooling-Off Period: A gaming break of 24 hours to 6 weeks is available.
• Reality Check: Members are reminded of their session duration at regular intervals.

If you are experiencing a gambling problem, please visit the ace8 Responsible Gaming Visit the page or contact our support team.

9 Intellectual Property & Copyright

All content on the ace8 website and app — including logos, graphics, software, text, and design — is the exclusive property of ace8 and is protected under international copyright law.

• No content from ace8 may be reproduced, distributed, or used for commercial purposes without prior written permission.
• Ace8's logo, brand name, or trademarks may not be used without authorisation.
• Content from third-party game providers is protected under their own respective copyright policies.

10 Terms & Conditions Changes & Updates

Ace8 reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. For significant changes, ace8 will endeavour to notify members via email or an on-platform announcement.

Even if you do not receive a notification, continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

11 Contact & Complaints Process

If you have any questions or complaints regarding these Terms and Conditions, please contact the ace8 customer support team. Our team is available 7 days a week, 24 hours a day, in both Bangla and English.

Once a complaint is submitted, ace8 will generally aim to respond within 7 business days. Complex cases may take longer. If a resolution is not reached, the member has the right to escalate the matter to the relevant regulatory authority.

• Via Live Chat: Use the chat window directly on the website or app.
• By email: [email protected] (this address is for information purposes only and is not a clickable link).
• FAQ Section: Answers to Common Questions FAQ Page page.